One customizable service desk for every department that takes requests and fulfills them. IT runs the helpdesk on it. Engineering runs the DevOps board on it. HR runs onboarding and offboarding. Finance runs AR & AP. Operations runs everything in between. Same platform, same single sign-on, custom categories and SLAs per team.
Pick a process profile when you create a task and the form shows only the columns that standard requires - nothing more. Five profiles ship pre-seeded: Basic, ITIL Incident (8-state lifecycle, impact/urgency/severity, business service, CMDB items, SLA per priority), ITIL Service Request, ITIL Problem (root-cause analysis), and NIST SP 800-61 IR (security incident response). Status transitions are enforced server-side. SLA targets compute automatically per priority. Build your own custom profile if your team works differently.
If your team takes requests and tracks fulfillment, TATER Ops fits. Each department customizes its own categories, statuses, priorities, SLAs, and templates - without forking the platform or paying for separate modules.
The classic helpdesk surface - request intake, triage, assignment, conversation thread, and closure with resolution notes.
Native two-way sync with Azure DevOps work items. Tasks created in Ops appear as ADO work items; ADO state changes flow back to Ops automatically.
Multi-step onboarding parents with child tasks for IT setup, badge issuance, equipment, training assignment, and policy acknowledgment.
Approval routing with full conversation history and document attachments. Audit-ready trail for every invoice processed.
Office moves, vendor contract renewals, facility tickets, marketing requests - anything that's "someone needs something done by someone else by a date."
Built-in MSP relationship model. Service providers can hold one Ops account and access tasks across all their client orgs with tier-based permissions.
Every department has its own taxonomy - IT calls them "tickets", AR/AP calls them "invoices in flight", DevOps calls them "work items." TATER Ops lets each org configure its own categories, statuses, priorities, SLAs, and assignment teams. No engineering tickets, no platform team gatekeeping, no per-module pricing.
No add-ons, no modules, no upgrade tiers. Every capability is included on day one.
Web form, REST API, AI integrations. Native multi-mailbox email-to-ticket plus Power Automate. Self-service request portal for end users.
Auto-assign by category, priority, or round-robin. Team-based queues. Manual reassignment with full audit history.
Per-category response and resolution SLAs. Aging visible inline. Breach events fire to SIEM webhook for downstream alerting.
Reusable task definitions per category. Pre-fill title, description, default assignee, child task list. Pick from a service catalog.
5 seeded process profiles (Basic, ITIL Incident, Service Request, Problem, NIST SP 800-61 IR). Per-profile field rules, status workflows, and SLA defaults. Custom profiles per organization. You only see the columns you need.
Declare a major incident, attach a bridge link, name an incident commander, subscribe stakeholders, and broadcast color-coded status updates by email. Auto-creates a post-incident review on resolution. Affected CIs and max criticality pulled from the CMDB.
Configuration item inventory with 16 CI types, 10 typed relationships (auto-maintained inverses), recursive impact / blast-radius analysis, and auto-discovery from the agent fleet, cloud accounts, and vendors. Roll CIs up into business services with live health.
Standard / Normal / Emergency change types. Standard auto-approves; Normal and Emergency go to a configurable CAB board for voting against an approval threshold. Window-overlap, same-CI, and same-control conflict detection on submit. Change calendar view.
Bundle change requests into releases with rollout and rollback step plans. Lifecycle from planned → approved → scheduled → in-progress → deployed (or rolled-back). Per-step owners, time estimates, and a deployment log.
Post one or more documents (URLs or linked TATER policies / docs / wiki pages) for staff to read and sign off in a single attestation. Target specific individuals, all staff in the org, or groups (departments / tags). Auditable trail - who, when, IP, attestation snapshot - plus a completion roster with CSV export, reminders before expiry, and a weekly pending-reviews digest. Reviewers act from My TATER → My Reviews.
Build custom surveys (single/multi choice, rating, NPS, scale, yes/no, text). Assign them to staff (individuals / all-org / groups) answered in My TATER, or attach them to ticket categories so a satisfaction survey is emailed automatically when a ticket closes — to the requester or assignee. Aggregated results with computed NPS, respondent roster, anonymous mode, and a public response page for external requesters.
Daily / weekly / monthly auto-generation. Cron runs in Azure Functions. Idempotent - no duplicate task creation on cron retries.
Multi-step procedures (HR onboarding, complex deployments) modeled as a parent task with auto-tracked child completion.
Native comment threads with @mentions, file attachments, and audit trail. Same engine that powers TATER Security control comments.
SMTP and Microsoft Graph email. Per-event templates - assignment, SLA breach, mentions, status changes. User-controllable preferences.
Native two-way sync with Azure DevOps. PAT-encrypted at rest. Webhook secret-bound. Maps state, priority, assignee, and tags.
Per-category dashboards, per-assignee load, SLA aging trends. Power BI direct dataset endpoint and Power Automate connector for any BI tool.
Multi-step coordinated task spawning. One trigger → N tasks across teams with dependency unlocking. Role placeholders, sequential gates, automated escalation.
Per-device download / upload / latency from the TATER agent fleet. ISP-vs-SLA validation, SSE bypass diagnostics, per-location aggregation. Operational diagnostic, not a compliance scan.
Cosmos DB partitioned by tenant. Full data isolation per org. MSP relationship tiers for cross-org access. Row-level security throughout.
Concrete walkthroughs of how each department uses the same primitives differently.
Side-by-side with the platforms that built this category. Per-license, per-module, per-add-on costs add up - TATER Ops includes everything.
| Capability | TATER Ops | ServiceNow ITSM | Jira Service Mgmt | Freshservice | Zendesk |
|---|---|---|---|---|---|
| IT helpdesk | ● | ● | ● | ● | ● |
| HR / AR / AP / Operations on same platform | ● | Add-on modules | Limited | Add-on | ○ |
| Custom categories per org (no admin gatekeeping) | ● | Admin only | Project admin | ● | ● |
| SLA per category | ● | ● | ● | ● | ● |
| ITIL 4 / NIST 800-61 process templates (pre-seeded) | ● | Process app (add-on) | Templates only | Partial | ○ |
| Per-process field-visibility templating | ● | Form designer | Request types | Forms | ○ |
| Bidirectional Azure DevOps sync (built-in) | ● | Plugin | ● | Plugin | ○ |
| MCP / AI agent integration | ● | Now Assist (extra) | Atlassian Intelligence | Freddy AI (extra) | Zendesk AI (extra) |
| Microsoft 365 Copilot integration | ● | ○ | ○ | ○ | ○ |
| Multi-tenant (MSP-friendly) | ● | SP edition | ○ | MSP edition | ○ |
| Cross-link to compliance / risk / audit records | ● | GRC module | ○ | ○ | ○ |
| Power BI native dataset | ● | Performance Analytics | Limited | Limited | Limited |
| Per-module pricing | No | Yes | Yes | Yes | Yes |
| Implementation services required | No | Typically yes | Optional | Optional | Optional |
● = included · ○ = not available · Comparisons reflect base editions as of 2026. See full market comparison.
Optional cross-link to TATER Security: tickets can reference compliance controls, audits, change requests, vendors, or policies by ID. Both products show the link. Run TATER Ops standalone if you don't need the compliance side - it's a complete service desk on its own.
One platform for IT, DevOps, HR, finance ops, and any other request-driven workflow. No per-module licensing. No long implementation. Sign in with Microsoft and start in minutes.